“The New Normal”

As per the government guidelines please ensure you are wearing a suitable "Face Covering" before entering the shop, for those without masks we have a limited stock available for purchase. Please be aware if you require to purchase a mask this must be done without delay, we are unable to serve customers without a suitable Face Covering.

Whilst at the shop we also request that both our staff and customers adhere to social distancing, please ensure that you remain at least 1+ meter apart from others at all times and avoid coming to the shop in groups. 

The shop is currently not open to general browsing, if you wish to purchase clothing and/or riding kit then a member of staff will carry out a personal shopping service whereby they will take you onto the main shop floor one at a time (children can be accompanied by a parent or guardian). This does mean that there can be a short waiting time if other customers are already being served so we request your patience at this time, we will be allocating slots to provide a fair service. Whilst you are in the shop please avoid handling products at all times, the member of staff carrying out your personal shopping service is there to safely handle and show you any products you wish to get a better look at. For those simply wishing to browse our range on offer please utilise our website which displays all of our stock.

We are allowing customers to try on clothing and protective equipment that they are purchasing on the day, however please note that this must be restricted to ensure the stock is not unnecessarily handled. As such please come prepared with knowledge of the product and size required, our staff will be happy to discuss size options with you prior to your visit to help narrow these options down. All stock that has been tried on and not purchased / returned must be put into quarantine to ensure safety of all customers and staff.

Please ensure that when visiting the shop you read the various signs on display as they are for both your safety and the safety our staff and business.

We thank you in advance for ensuring guidelines are followed during this difficult time, these will be amended appropriately as the situation develops and Government guidelines are updated.

 

How do I shop with you today?

The operation is back up and running with various ways to shop with us...

Parts and Clothing – 4 ways to shop

1 - Shop Online 24/7

The website is open 24 hours a day, 7 days a week to provide you with a quick and easy way to shop for those motorcycle essentials. Simply place your order and sit back while our team takes care of the rest, once sent out our couriers Royal Mail & DPD will deliver your products direct to your door.

2 - Phone Orders

Place your order over the phone and like a web order you can then sit back while our team takes care of the rest, once sent out our couriers Royal Mail & DPD will deliver your products direct to your door.

Phone lines are currently open 9:00am – 5:00pm Monday – Saturday.

Due to working with limited team, please direct any general enquiries about parts to info@gear4motorcycles.co.uk and we will respond as soon as we can.

3 - Click & Collect

Our “Click and Collect” service is here for all of those needing their parts without having to wait on the postman. Simply place an order online and select “Collect from Store” on the delivery page, during checkout.

Your order will then be picked and reserved ready for collection after which them team will email you to arrange your collection slot. Further details of our "safe" handover procedure will be detailed in your email.

Please await confirmation that your order is complete & ready, prior to visiting the site.

4 - Counter Collect

Our safe “Parts Counter” is available, ready to accept your orders face to face. Please do wear a suitable face covering, our team members will do the same ensuring all visits are as safe as they can be and we focus on “Keeping you Riding”.

Counter Collect is currently only accepting card payments.

Our current opening hours are 9:00 - 5:30 Monday - Friday, 9:00 - 5:00 on Saturdays. We are closed on Sundays and Bank Holidays.

Please note that there is currently no access to the main showroom for general browsing however a personal shopping service is available whereby a member of staff will take you onto the shop floor.

Motorcycles Sales

The sales team can be contacted on ktmsales@gear4motorcycles.co.uk and with our “Kickstart Deals” now up and running we can find the right bike at the right price for you.

Safety remains our number 1 priority so we have sample models available to view in our “Outdoor Showroom” and you can make an appointment to view a view a specific bike as required. Please do wear a suitable “face covering” if you are entering the showroom.

Our new “Distanced Handover” procedure ensures that you can take delivery of your new motorcycles in the knowledge that your and our safety is in good hands.

Please note that there is currently no access to the main showroom for general browsing.

Service Department

The service team are ready and waiting to Keep you Riding so don’t delay and make contact asap as the usual summer lead time is growing daily.

Please direct your service enquiries to the team on service@gear4motorcycles.co.uk and they’ll be glad to get you booked in.

We are operating a safe drop off and pick up of your motorcycle which the team will update you when you make your booking.

Suspension Department

It’s business as usual for our suspension specialists.

So whether it’s a fork service or a full upgrade just fire an email to the team on service@gear4motorcycles.co.uk with your requirements and we’ll do the rest.

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Can you help?

Absolutely and we remain grateful for all your support upto now and in the coming weeks and months as we all navigate our way through this.

You can help by:-

  • Wearing a suitable “face covering” if you face to face with one of the team or are entering the showroom.
  • Maintain the suggested 1+m social distancing at all times (ideally 2m)
  • Visit the site on your own or with a max of one other ie no large groups
  • Follow the one way signs to minimise “pinch points”
  • Minimise touching bikes/products/surfaces where possible
  • Be patient should you have to queue

The situation changes daily and we will keep you informed of the positive changes we make.

”Like” our social media pages to receive regular up to date info or keep your eye on this page.

Rest assured our focus is firmly set on the balance between Keeping you Riding and Staying Safe ....

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Frequently Asked Questions:-

Are you open?

Yes we are fully operational however our showrooms are currently not accessible for general browsing.

Is it safe to visit you?

We are doing everything we can to keep you and our team safe. Maintaining social distancing, wear a suitable “face covering” and use the wash stations provided will help us achieve this.

Can I purchase from you?

Absolutely and there are various ways to shop with us. Contact the relevant department and they will be glad to help you with whatever you need.

Can I just come for a look around?

Unfortunately our showrooms are currently not accessible for general browsing however our website is live 24/7 to view products and shop online.

I just need some general advice.

The team are here to help you with any questions you may have. Just drop them an email and they will be glad to get back to you asap.

Parts and Clothing     info@gear4motorcycles.co.uk

Motorcycle Sales       ktmsales@gear4motorcycles.co.uk

Service                     service@gear4motorcycles.co.uk

What payment types do you accept?

All the usual payment types are available except for cash which we are currently not accepting for safety reasons.

Can I collect my parts order?

Yes –order via the website and select Collect from Store or over the phone and advise you wish to collect.

 

Thanks again for all your support of the past weeks and months and we look forward to seeing you again soon...

Team Gear4